Business owner Matthew Tercsak values great customer service, which is why he teaches his staff at Mystik Inc. to treat every customer like a treasured guest. Having a reputation for high customer service standards has helped his small retail store to remain popular for more than twenty years. He teaches the following lessons to his staff to ensure they take care of the customers correctly.
- A genuine smile is the best way to start any customer interaction. Even if the customer is not in the store but calling on the phone, a smiling associate will convey their happiness to be of help. Customers want to feel that they are being taken care of, and that their business is valued. This means that a smile and respectful greeting will go a lot further than ignoring the customer or pretending to be busy.
- Very few customers appreciate a sales associate that hovers in their social space (eight to ten feet away) or constantly asks if they need anything. Those shoppers need to have time to look at merchandise and think about their purchase. However, it is always a wise decision to ask up front if they need help or are looking for anything in particular.
- There will be some customers who do not want to spend the time locating a specific item and will want that help right away. If while discreetly watching the customer shop the associate sees they are becoming confused or need help, then approach again and offer assistance, a trick that works for Matthew Tercsak.
